Last updated: June 30, 2026
This Shipping Policy explains how Prime Selling Shop processes, ships, and delivers orders placed through our website.
Order processing
Orders are generally processed within 1 to 3 business days after payment has been successfully completed.
Processing times do not include weekends or public holidays. Orders placed during weekends, holidays, promotional periods, or periods of unusually high demand may require additional processing time.
After an order has entered processing or fulfilment, we may be unable to change or cancel it. Please contact us as soon as possible if you need assistance with an order.
Shipping destinations
We currently ship to the destinations made available during checkout.
Available shipping methods, charges, and estimated delivery times may vary according to:
- the delivery destination;
- the product ordered;
- product availability;
- the selected shipping service;
- carrier operations and customs procedures.
If we are unable to ship an order to the address provided, we will contact you and provide an appropriate solution, which may include cancellation and a refund.
Estimated delivery times
Estimated delivery times are displayed on the product page, during checkout, or in the order confirmation where available.
Unless a different estimate is displayed before purchase, anticipated delivery times are:
- United States: 7 to 15 business days
- European Union: 7 to 15 business days
- Other international destinations: 10 to 25 business days
Delivery estimates begin after the order has been processed and shipped.
These timeframes are estimates rather than guaranteed delivery dates. Actual delivery times may vary because of carrier delays, destination, customs processing, local postal operations, weather, public holidays, supply interruptions, or other circumstances outside our reasonable control.
Nothing in this section limits any mandatory delivery rights available under applicable consumer law.
Shipping charges
Shipping charges, where applicable, are calculated and displayed before you submit your order.
Any shipping promotion or free-shipping offer is subject to the conditions displayed with that offer.
Customers will not be charged undisclosed shipping fees by Prime Selling Shop after completing checkout.
Order confirmation and tracking
After placing an order, you will receive an order confirmation at the email address provided during checkout.
When tracking becomes available, you may receive a shipping confirmation containing a tracking number or tracking link.
Tracking information may require several business days to become active after an order has been shipped. This does not necessarily mean that the package has not entered the carrier’s network.
Some shipments may use more than one carrier during transit. Tracking updates may therefore pause temporarily while a package is transferred between logistics providers.
Multiple packages
Products included in the same order may occasionally be shipped separately because of availability, package size, or logistical requirements.
Where an order is divided into multiple shipments:
- packages may arrive on different dates;
- each package may have a separate tracking number;
- no additional shipping fee will be charged unless it was clearly disclosed and accepted during checkout.
Receiving only part of an order does not necessarily mean that the remaining items are missing.
Address accuracy
Customers are responsible for providing a complete and accurate delivery address, including any apartment, building, unit, postal code, or other information required for successful delivery.
Please review your shipping information carefully before submitting the order.
If you notice an error, contact us immediately at:
primeselling.infobusiness@gmail.com
We will attempt to correct the address where possible, but we cannot guarantee changes after fulfilment has begun.
If an order cannot be delivered because the customer provided an incomplete or incorrect address, refused delivery, or failed to collect the package, the customer may be responsible for reasonable reshipping or return costs where permitted by applicable law.
This does not apply where the delivery failure was caused by Prime Selling Shop or the carrier.
Delivery delays
Occasional delays may occur.
If we become aware of a material delay, we may contact you using the information provided with your order.
Where we cannot ship or deliver within the promised timeframe, customers will receive the options required by applicable law, which may include agreeing to a revised timeframe or cancelling the affected order for a refund.
For US orders, if shipment cannot occur within the promised time, we will handle the delay and any cancellation or refund rights in accordance with applicable law. FTC rules generally require sellers to obtain the customer’s consent to a shipping delay or refund the unshipped order.
For EU orders, where no other delivery period has been agreed, goods are generally required to be delivered within 30 days. If delivery does not occur within the agreed or required period, the consumer may provide an additional reasonable deadline and may then be entitled to cancel if delivery still does not occur.
Packages marked as delivered
If tracking indicates that a package was delivered but you cannot locate it, please:
- Verify the delivery address on your order confirmation.
- Check around the delivery location, including entrances, mail areas, reception desks, and safe locations.
- Ask household members, neighbours, building staff, or anyone who may have accepted the package.
- Allow up to 48 hours, as some carriers may record delivery shortly before the package is physically delivered.
- Contact us if the package remains missing.
Contact us at primeselling.infobusiness@gmail.com and include your order number.
We may ask you to cooperate with a carrier investigation or provide information reasonably necessary to investigate the delivery.
A carrier’s “delivered” scan will be considered as evidence during the investigation, but it will not automatically remove any mandatory consumer rights.
Lost packages
If tracking has not updated for an unusually long period or the package appears to have been lost in transit, contact us.
We will investigate the shipment with the applicable logistics provider. Depending on the circumstances and applicable law, the appropriate solution may include:
- continued delivery investigation;
- replacement;
- reshipment;
- refund.
Do not independently return or refuse another shipment unless instructed to do so.
Damaged packages or incorrect items
Please inspect your order after delivery.
Contact us as soon as reasonably possible if:
- the item arrived damaged;
- the package arrived substantially damaged;
- you received the wrong item;
- items are missing;
- the product is materially different from its description.
Please include your order number and clear photographs or videos of:
- the item;
- the packaging;
- the shipping label;
- the damage or other issue.
We will evaluate the matter and provide an appropriate remedy under our Return and Refund Policy and applicable consumer law.
Risk of loss
Where Prime Selling Shop arranges delivery to a consumer, responsibility for loss or damage remains with Prime Selling Shop until the customer, or a third party designated by the customer other than the carrier, physically receives the goods, except where applicable law provides otherwise.
For EU consumer orders, this reflects the general rule that risk transfers upon physical possession rather than merely when the package is handed to the carrier.
Customs, duties, and import taxes
Orders shipped internationally may be subject to customs procedures.
Any taxes, duties, shipping charges, or other mandatory costs collected by Prime Selling Shop will be disclosed before the order is submitted.
Where local customs duties or import charges may legally be payable directly by the customer, this will be disclosed before purchase where reasonably possible.
Prime Selling Shop will not intentionally impose undisclosed charges after checkout. Customers are not responsible for charges that applicable law requires Prime Selling Shop to pay.
Customs processing may occasionally delay delivery.
Refused and unclaimed deliveries
If a customer refuses a package or fails to collect it without a legally valid reason, the package may be returned.
Where permitted by law, any refund may be reduced by reasonable costs directly resulting from the refusal, failed collection, or return shipment.
This section does not apply where:
- the product was defective, damaged, incorrect, or materially not as described;
- refusal was legally justified;
- Prime Selling Shop instructed the customer to refuse delivery;
- the problem was caused by Prime Selling Shop or the carrier.
Returns
Shipping an order back is governed by our Return and Refund Policy.
For an approved change-of-mind return, the customer is responsible for the direct return shipping cost unless Prime Selling Shop states otherwise or applicable law requires a different result.
Do not send a product back before receiving return instructions and the correct return address.
The original shipping address, parcel label, warehouse address, or sender address may not be the correct returns address.
Contact
For shipping questions, contact: